From: Christian Roach
Sent: Thursday, December 18, 2008 10:59 AM
To: Corporate Support Emails
Cc: Michael Fluker
Subject: FW: Emailing: WindowsXP-KB957070-x86-ENU.ex

Attachments: WindowsXP-KB957070-x86-ENU.ex

Hello,

Attached is the solution to margin issues when using:
Windows Server 2008 Terminal Services with Easy Print Feature.

Hotfix is only required for XP workstations.  Vista works as expected.

Still have a small issue with NAV reports that use the pad characters such as a cheque where the amount is padded with * characters.

Please ensure this is made as a KBA and notify all NAV developers + implementers.

Thanks,

Christian Roach
Implementer/Developer



croach@opendoor.ca     www.opendoor.ca
403.777.2410 ext 106      877.777.7764
Fax:  403.640.2494

For support please email support@opendoor.ca



-----Original Message-----
From: Christian Roach
Sent: December-17-08 12:33 PM
To: Ross Ballendine
Subject: Emailing: WindowsXP-KB957070-x86-ENU.ex

MS Hotfix for http://support.microsoft.com/kb/957070

Rename the file to exe and run on the xp workstation with the XP SP3 and RDC 6.0.6001 as a test.

Related coorespondance with MSB Rep:

=============
ASSESSMENT:
=============

I attempted to call you this afternoon unfortunately you were out of the office. I have found a quality report referencing a hotfix that will resolve the issue you are experiencing. Article 957070, which can be found at the following link http://support.microsoft.com/kb/957070 indicates that it is a fix for When a user offers a Remote Assistance invitation to an expert user who is running Windows XP SP3, the expert’s logon attempt forcibly logs off the original user, however it also addresses the issue of Terminal Services Easy Print failing to detect correct printable area for physical print device. 
You can also download the hotfix from this page. 
It is recommended that this fix be applied in a test environment first before applying it in a live environment. 

It is also recommended that as this appears to be an Easy Print issue, the best course of action would be to contact Windows Support as they would be better able to assist with Easy Print. Windows Support can be contacted via telephone at 1-800-936-5800. 


--------------------


Christian Roach
Implementer/Developer



croach@opendoor.ca     www.opendoor.ca
403.777.2410 ext 106      877.777.7764
Fax:  403.640.2494

For support please email support@opendoor.ca




  
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