Here is the email subject line and body template to use when setting up new users on Helpdesk. An email is sent to the user with Helpdesk instruction document attached after activating user.
When attaching the Helpdesk document, be sure to give Corporate clients the Corporate manual, and Education clients the Education manual.
Welcome to the Helpdesk!
Email Body Template:
Welcome! You have been activated on the Open Door online helpdesk.
This gives you the ability to research past support issues, submit new ones and monitor the progress of current issues.
Attached is a document with instructions to help you get started. Please feel free to contact the support team at firstname.lastname@example.org with any questions about the software. Please find your login information below and we look forward to working with you!