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ODT Service
Support and Help
3
Support Contact Information
Online Documentation
Change to ODT Service App Permissions
Getting Started
1
Overview of ODT Service 365
How To
1
How to set up Topaz signature pads for signature capture
What's New
1
ODT Service 365 Forum
End User License Agreement
1
ODT Service 365 EULA
Open Door Information
FAQ
30
How to use the ODT helpdesk and log requests
How to sign in to CustomerSource
Open Door Add-on Trial Information
How to upload/download files from Open Door download site
TLS 1.0 Support Deprecation
See all 30 articles
Getting Started
0
How-to
4
How to sign out of windows 8 or Server 2012
Record Steps to Reproduce a Problem
CRA Canada Payroll Deductions Online Calculator (PDOC)
How to use the Open Door Shop as a Cloud License Re-seller
Support for ODT App Licensing
4
How to manage ODT App licensing
How to purchase a subscription for an ODT App
ODT Licensing Support Contacts
How to remove an ODT App
ODT Rentals
Getting Started
2
Getting Started with ODT Rentals 365
Licensing requirements for ODT Rentals Portal Power App
Support and Help
6
Support Contact Information
ODT Rentals Online Documentation
Internal Error Returned by Dynamics Web Services ODATA and Edit In Excel
PowerBI for ODT Rentals
Change to ODT Rentals App Permissions
See all 6 articles
Rentals Setup
1
How to setup ODT Rentals 365
How To
2
Using Configuration Packages for Terms, Prices & Attributes
ODT Rentals PowerBI Dashboard
End User License Agreement
2
ODT Rentals 365 EULA
How to find a License agreement for Jet and Business Central
What's New
1
ODT Rentals 365
ODT Rentals & Service Connector
Support and Help
2
Support Contact Information
Online Documentation
Getting Started
0
End User License Agreement
1
ODT RM 365 and SM 365 Connector App EULA
ODT InterCompany (ODTIC)
Support and Help
3
Support Contact Information
ODT InterCompany Online Documentation
ODTIC Release Notes
Walkthroughs
1
Walkthrough: How to process a purchase invoice for intercompany expense.
Demonstrations
1
Open Door Inter Company ODTIC Addon Demonstration
Documentation
3
ODTIC3.00 Documentation
ODTIC 4.0 Documentation
ODTIC 5.0 Documentation
End User Licensing Agreement
1
ODTIC EULA
ODT Electronic Fund Transfer (ODTEFT)
Support and Help
4
Support Contact Information
Online Documentation
ODT EFT Release Notes
Date Formats in EFT and Direct Debit Files
End User License Agreement
1
ODTEFT EULA
ODT Advanced Payables (ODTAC)
Support and Help
2
Support Contact Information
Online Documentation
Tips and Tricks
4
How to print Separate Remittance details if there is an error when printing the next batch
How do we change the Auto Sign Limit amount ceiling?
How to change the desired ODTAP Check/Cheque Report Layout
Capturing Signatures for Auto Signature Setup
Documentation
1
ODTAC1.08 Documentation
End User License Agreement
1
ODTAP (Advanced Cheque) EULA
ODT Field Ticket
Support and Help
2
Support Contact Information
Online Documentation
Getting Started
0
End User License Agreement
1
ODT Field Ticket 365 EULA
What's New
0
i2x Integration
Support and Help
2
Support Contact Information
Online Documentation
Getting Started
1
Initial Steps to Configure Web Services and API Setup
End User License Agreement
1
i2x Integration EULA
Power BI
Connection
3
Use DirectQuery in Power BI Desktop
Connect to an Oracle database
Connection methods supported for Oracle and Teradata Databases
Learning
3
What is Power BI?
Learn Power BI
Basic Overview of Power BI Concepts
Documentation
1
PowerBI Documentation Online
Apps
0
Jet Reports
Installation
7
Installation Guide - Jet Reports
How To Activate Your Jet License
Enabling The Jet Reports Excel Add In
COM error when installing Jet Reports Essentials
Using the Jet Administration Console
See all 7 articles
Tips and Tricks
12
Find and Replace
Managing Excel Named Ranges
Excel - Using Pictographs
Excel - Flash Fill
Excel - Paste Visible Cells Only
See all 12 articles
Support
7
Troubleshooting Jet Reports Web Portal Report Errors
Reports not working after upgrade to later version of Jet Reports
Jet Reports Current and Historical Product Downloads
Jet Reports for Professional (Essentials) Release Notes
Jet Reports Annual Enhancement Program (AEP)
See all 7 articles
Training
1
Jet Professional Designer Basic Training Online Video
Demos
2
Jet Reports Overview Video
Jet Budgets Demo Webinar Video
Jet Budget
1
Jet budget upgrade/install
Dynamics 365
Business Central
90
Dynamics 365 Business Central Introduction Video
Dynamics 365 Business Central-Setup and use of the Outlook Addin
Sandbox Environment for Dynamics 365 Financials
Dynamics 365 for Financials Working with Excel
Dynamics 365 for Financials-Working with Journals
See all 90 articles
General
15
Dynamics 365 Financials-User Experience Setting
How to provide Feedback to Microsoft
Volume Licensing for Microsoft Products and Online Services Including Dynamics 365
How to create a company backup or copy for testing
Dynamics 365 Business Edition Licensing Guide
See all 15 articles
App Source Marketplace Highlights
2
Dynamics 365 Financials Rental Solution
Dynamics 365 Financials Payroll Solution
Training
2
Dynamics 365 Financial Operations, Business Edition Training Videos
Dynamics 365 Financials Business Edition Development Learning References
Appsource Apps
1
How to coordinate with EBizCharge App a Test Security Key
Office 365
General
13
Office 365 Feedback via UserVoice
How to Identify your Office 365 Tenant Name
Microsoft Office 365 Terms and Conditions
Setting up your custom domain in Office 365
How to Open Browser InPrivate or Incognito
See all 13 articles
Microsoft Dynamics NAV Knowledge Base
Financials - Account Payable
28
Reprinting A/P Cheques
New Signature Sizing
Transaction Cannot be Completed - Will Cause Inconsistencies in G/L table
Suggest Vendor Payments is Pulling in Credit Memos as a Refund
Cancel a Purchase Order
See all 28 articles
Financials - Account Receivable
11
How to Copy A Customer From One Company to Another
You do not have permission to run the Kit Sales Line table
Deleting Duplicate Sales Invoice(s)
No Report Selections within the filter error
Apply Customer Entries Form
See all 11 articles
Financials - General Ledger
23
Statement Status must be Open in Cheque Ledger Entry Entry No.=
GST Rate Change 2006
C/AL Programmers Error message when exporting the Analysis by Dimensions to Excel
Voiding a Historical Cheque
Multicurrency Bank Reconciliation
See all 23 articles
Payroll
27
Payroll errors - cheques printed
Field cannot be empty, please enter value - Payroll Periodic Update
How to adjust an employees year to date amount
Import Payroll Control Data Error
Generating Pay Cycle Periods
See all 27 articles
Installation
21
Creating a Test Company
NetType settings for Database Server and Application Server or Jet Reports must match
The Options and Locations of the Navision license file - Native Database Server
How to Expand a single Navision Standard Database file
Details of how to import Navision FOB/Text files
See all 21 articles
System Wide
48
Hardware Recommendation Guide
The autosplit key cannot find a key between the current and the previous record
Posting Date Ranges
Description of the Standard Terminology That is Used to Describe Microsoft Dynamics NAV Software Updates
How to Create a New Zup File
See all 48 articles
Accounting
1
Setting Up Bank of Canada as a Currency Exchange Rate Service
What's New
11
Microsoft Dynamics NAV Feature Comparison Tool
What's New in NAV 2017 - Item Categories
What's New in NAV 2017 - Overview
NAV GL Account Categories
Lexmark ICS Service
See all 11 articles
Helpdesk
4
How-to document to navigate through Helpdesk for Education Suite clients.
How-to navigate through Helpdesk for Open Door Technology staff.
How-to document to navigate through Helpdesk for Corporate clients only.
How to use Helpdesk Substatus
Fixed Assets
3
Fixed Asset Depreciation not calculating for a period
How to record a credit memo for Fixed Asset return
Disposing of fixed assets
Inventory
22
How to Change Effective Date (Retroactively) on Overhead Rate of an Item
How to Copy an Item From One Company to Another
Average cost and unit cost change suddenly for an item, why?
The Unit Cost has a value on Item Card but has zero Qty on Hand
Item Charges - Assigning Freight to Calculate Landed Cost
See all 22 articles
Microsoft
4
CustomerSource Login Instructions
Win2008Server Terminal Services Easy Print feature
Hotfix for Print Margins on Windows Server 2008 Terminal Services
Navision 4.0 SP3 on Windows 2008 64-bit
Jobs
2
List of jobs is missing jobs out of sequence
Value in the Total Cost field in the Job Ledger Entries dialog box includes Tax
SQL Server
5
Adding an extended stored procedure for Navision SQL Windows Authentication
SQL Server Performance
Education Suite - ODT SQL Audit
Navision Hangs When Sessions Table is Open
Modern NAV/SQL troubleshooting II
Third-Party Software
18
The length of the source exceeds the size of the destination buffer when using Windows Authentication with Jet Reports Connection
Data not syncing to Navision via Universal Datapipe
An Error occurred while refreshing the drawer
Filtering for Blanks in a Jet Reports Formula
Deleting Temp Files in Windows &.
See all 18 articles
ODT Add-Ons
1
How to Order Open Door Addons
ODT-Upgrades
2
Navision 5.0 Rollup Update from MBS
Bank Reconciliations - Upgrade Lesson Learned
ODT Internal Setup - Data Migration
3
Data migration tool/RIM
Data Migration - Report Selections on Import error
Unable to Export to Excel from Data Migration
ODT Internal Setup
4
Setting up an ODT user with PDF auto invoicing functionality
Call Center error for C/AL Programmer: OLE Control or Automation Error
SQL Documentation and Notes
How to Install Outlook Integration Feature in NAV 5.0
Unclassified
15
How to Export Data to Excel from Dynamics NAV (Video)
How to: Change the Language from the User Interface
Microsoft Dynamics NAV 2017 Licensing Guide
Microsoft Dynamics NAV 2016 Licensing Guide
How to: Customize a NAV Report Layout
See all 15 articles
Security
16
NAV Users and Credential Types (Technical)
How to: Create Microsoft Dynamics NAV Users
NAV User License Types
How to: Define Permissions for Users
Removing Elements from the NAV User Interface According to Permissions
See all 16 articles
Sales and Marketing
2
How to: Create Recurring Sales Invoices Based on Standard Sales Codes
Company address does not appear on the sales invoice report
Financials - Cash Management
0
ODTRM Addon for NAV
What's New
1
New Rentals Features and Changes for NAV 2017 Release
How To
0
Support and Help
1
Support Contact Information
End User License Agreement
1
ODT Rentals NAV EULA
Tips and Tricks
1
Creating Rental User with Role Permissions
Community forums
Showing recent updates
Start a new topic
ODT Rentals 365
Release Notes NA
67
ODT Rentals Release Notes 13.0.0.5 (USA/CAN)
Posted by
Anna Stapleton
,
2 months ago
Last Reply
by Anna Stapleton
2 months ago
ODT Rentals Release Notes 13.0.0.4 (USA/CAN)
Posted by
Anna Stapleton
,
3 months ago
Last Reply
by Anna Stapleton
3 months ago
ODT Rentals Release Notes 13.0.0.3 (USA/CAN)
Posted by
Anna Stapleton
,
4 months ago
Last Reply
by Anna Stapleton
4 months ago
See all 67 topics
Release Notes - Global (Rest of World)
29
ODT Rentals Release Notes 13.0.1.5
Posted by
Anna Stapleton
,
2 months ago
Last Reply
by Anna Stapleton
2 months ago
ODT Rentals Release Notes 13.01.4
Posted by
Anna Stapleton
,
3 months ago
Last Reply
by Anna Stapleton
3 months ago
ODT Rentals Release Notes 13.0.1.3
Posted by
Anna Stapleton
,
4 months ago
Last Reply
by Anna Stapleton
4 months ago
See all 29 topics
ODTRM Addon for Dynamics NAV
Release Notes
6
How do I subscribe to ODT add-on release notes
Posted by
Wendy Miller
,
about 2 years ago
Last Reply
by Wendy Miller
about 2 years ago
ODTRM8.05 Release Notes
Posted by
Daren Christoffersen
,
over 7 years ago
Last Reply
by Daren Christoffersen
over 7 years ago
ODTRM8.04 Release Notes
Posted by
Daren Christoffersen
,
over 7 years ago
Last Reply
by Daren Christoffersen
over 7 years ago
See all 6 topics
Feature Requests
0
Tips and Tricks
0
Report a problem
0
ODT Service 365
Release Notes
21
ODT Service V14.0.0.0 Release Notes
Posted by
Kyle Lavery
,
16 days ago
Last Reply
by Kyle Lavery
16 days ago
ODT Service V13.2.0.1 Release Notes
Posted by
Kyle Lavery
,
2 months ago
Last Reply
by Kyle Lavery
2 months ago
ODT Service V13.2.0.0 Release Notes
Posted by
Kyle Lavery
,
3 months ago
Last Reply
by Kyle Lavery
3 months ago
See all 21 topics
ODT Intercompany App
Release Notes
2
Release Notes for ODT Intercompany V10.0.0.0
Posted by
Bill Moran
,
over 1 year ago
Last Reply
by Bill Moran
over 1 year ago
Release Notes for ODT Intercompany V9.0.0.0
Posted by
Bill Moran
,
almost 3 years ago
Last Reply
by Bill Moran
almost 3 years ago
Feature Requests
0
Tips and Tricks
0
Report a Problem
0
ODT Advanced Payables
Release Notes
0
Feature Requests
0
Tips and Tricks
1
How to resolve error "It looks like somebody else is in the middle of a cheque run right now, found records in table AP Check and/or AP check stub"
Posted by
Lori Washkowsky-Lucyk
,
almost 8 years ago
Last Reply
by Lori Washkowsky-Lucyk
almost 8 years ago
Report a Problem
0
ODT EFT
Release Notes
5
Release Notes ODT EFT V6.4.0.2
Posted by
Bill Moran
,
almost 2 years ago
Last Reply
by Bill Moran
almost 2 years ago
Release Notes ODT EFT V6.4.0.1
Posted by
Bill Moran
,
almost 2 years ago
Last Reply
by Bill Moran
almost 2 years ago
Release Notes ODT EFT V6.3.0.3
Posted by
Bill Moran
,
over 2 years ago
Last Reply
by Bill Moran
over 2 years ago
See all 5 topics
Feature Requests
1
Suggestion: ODT EFT Remittance Reporting as a supported email user for remittance scenario
Posted by
Christian Roach
,
over 3 years ago
Last Reply
by Christian Roach
over 3 years ago
Tips and Tricks
0
Report a Problem
0
ODT Field Ticket
Release Notes
0
Feature Requests
0
Tips and Tricks
0
Report a Problem
0
i2x Integration
Release Notes
0
Feature Requests
0
Tips and Tricks
0
Report a Problem
0
Microsoft Dynamics NAV
General Announcements
1
Microsoft Dynamics NAV 2017 Classic Help Files
Posted by
Christian Roach
,
over 7 years ago
Last Reply
by Christian Roach
over 7 years ago
Addon Announcements
2
2017 Zetadocs 9 Promotion for new customers
Posted by
Christian Roach
,
over 7 years ago
Last Reply
by Christian Roach
over 7 years ago
Zetadocs 9 Product Webinar
Posted by
Christian Roach
,
over 7 years ago
Last Reply
by Christian Roach
over 7 years ago
Office 365
Announcements
0
Jet Reports
Tips and Tricks
1
Top 5 Excel Tips & Tricks
Posted by
Holly Patterson
,
almost 8 years ago
Last Reply
by Holly Patterson
almost 8 years ago
Announcements
2
Important Update Regarding Microsoft Excel 2010
Posted by
Christian Roach
,
over 7 years ago
Last Reply
by Christian Roach
over 7 years ago
Jet Reports 2017 R2 is Released
Posted by
Christian Roach
,
over 7 years ago
Last Reply
by Christian Roach
over 7 years ago
Kenek VisionPayroll for NAV
Regulatory Updates
1
Year End 2017 Regulatory Updates Released for Serenic HCM
Posted by
Christian Roach
,
almost 8 years ago
Last Reply
by Christian Roach
almost 8 years ago
Payroll Tax Updates
5
U.S. and Canadian Tax Table 2017 Update Announcement Version 5
Posted by
Christian Roach
,
about 7 years ago
Last Reply
by Christian Roach
about 7 years ago
U.S. and Canadian Tax Table 2017 Update Announcement Version 4
Posted by
Christian Roach
,
over 7 years ago
Last Reply
by Christian Roach
over 7 years ago
U.S. and Canadian Tax Table 2017 Update Announcement
Posted by
Christian Roach
,
almost 8 years ago
Last Reply
by Christian Roach
almost 8 years ago
See all 5 topics
CRA Canada Communication
3
Webinar Series for Employers
Posted by
Christian Roach
,
over 7 years ago
Last Reply
by Christian Roach
over 7 years ago
Release of the Canada Revenue Agency’s payroll podcast
Posted by
Christian Roach
,
over 7 years ago
Last Reply
by Christian Roach
over 7 years ago
Webinar invitation A deeper look at the Canada Pension Plan and Employment Insurance
Posted by
Christian Roach
,
almost 8 years ago
Last Reply
by Christian Roach
almost 8 years ago
General Product Announcements
4
VisionPayroll (Serenic HCM) Version 10.00 Upgrade Toolkit Released
Posted by
Christian Roach
,
over 7 years ago
Last Reply
by Christian Roach
over 7 years ago
VisionPayroll version 10.00 (NAV 2017) Release
Posted by
Christian Roach
,
over 7 years ago
Last Reply
by Christian Roach
over 7 years ago
Serenic HCM is now VisionPayroll by Kenek Software
Posted by
Christian Roach
,
over 7 years ago
Last Reply
by Christian Roach
over 7 years ago
See all 4 topics
Software License Terms
3
Kenek Software VISIONPayroll 2017 SLT
Posted by
Christian Roach
,
over 7 years ago
Last Reply
by Christian Roach
over 7 years ago
Serenic Canada HCM 2016 SLT
Posted by
Christian Roach
,
over 7 years ago
Last Reply
by Christian Roach
over 7 years ago
Serenic Canada HCM 2015 SLT
Posted by
Christian Roach
,
over 7 years ago
Last Reply
by Christian Roach
over 7 years ago
FAQ
2
Kenek VISIONPayroll Lifecycle
Posted by
Christian Roach
,
over 7 years ago
Last Reply
by Christian Roach
about 7 years ago
How is VisionPayroll enhancement calculated?
Posted by
Christian Roach
,
over 7 years ago
Last Reply
by Christian Roach
over 7 years ago
ODT Rentals and Service Connector
Release Notes
2
ODT RM+SM Connector V6.0 Release notes
Posted by
Kyle Lavery
,
3 months ago
Last Reply
by Kyle Lavery
3 months ago
ODT RM+SM Connector V5.0 Release Notes
Posted by
Kyle Lavery
,
8 months ago
Last Reply
by Kyle Lavery
8 months ago
Feature Requests
0
Tips and Tricks
0
Report a Problem
0