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Knowledge base
Office 365
Administration
3
Office 365 admin videos
How to determine Data Location (Region) for your tenant
Office App for Windows 10
General
9
Office 365 Feedback via UserVoice
How to Identify your Office 365 Tenant Name
Microsoft Office 365 Terms and Conditions
Setting up your custom domain in Office 365
How to Open Browser InPrivate or Incognito
See all 9 articles
ODT Rentals 365
Support and Help
6
Support Contact Information
Online Documentation
Internal Error Returned by Dynamics Web Services ODATA and Edit In Excel
PowerBI for ODT Rentals 365
Change to ODT Rentals App Permissions
See all 6 articles
Getting Started
2
Getting Started with ODT Rentals 365
Licensing requirements for ODT Rentals Portal Power App
Rentals Setup
1
How to setup ODT Rentals 365
How To
4
How to Manage ODT Rentals License Key
How to Order ODT Rentals 365 Business Central License
Using Configuration Packages for Terms, Prices & Attributes
ODT Rentals PowerBI Dashboard
End User License Agreement
1
ODT Rentals 365 EULA
What's New
1
ODT Rentals 365
Open Door Information
FAQ
30
How to Use the ODT Help Desk
How to sign in to CustomerSource
Open Door Add-on Trial Information
How to upload/download files from Open Door download site
TLS 1.0 Support Deprecation
See all 30 articles
Getting Started
0
How-to
4
How to sign out of windows 8 or Server 2012
Record Steps to Reproduce a Problem
CRA Canada Payroll Deductions Online Calculator (PDOC)
How to use the Open Door Shop as a Cloud License Re-seller
Support for ODT App Licensing
4
How to manage ODT App licensing
How to purchase a subscription for an ODT App
ODT Licensing Support Contacts
How to remove an ODT App
Dynamics NAV - KBA
Financials - Account Payable
28
Reprinting A/P Cheques
New Signature Sizing
Transaction Cannot be Completed - Will Cause Inconsistencies in G/L table
Suggest Vendor Payments is Pulling in Credit Memos as a Refund
Cancel a Purchase Order
See all 28 articles
Financials - Account Receivable
11
How to Copy A Customer From One Company to Another
You do not have permission to run the Kit Sales Line table
Deleting Duplicate Sales Invoice(s)
No Report Selections within the filter error
Apply Customer Entries Form
See all 11 articles
Financials - General Ledger
23
Statement Status must be Open in Cheque Ledger Entry Entry No.=
GST Rate Change 2006
C/AL Programmers Error message when exporting the Analysis by Dimensions to Excel
Voiding a Historical Cheque
Multicurrency Bank Reconciliation
See all 23 articles
Payroll
27
Payroll errors - cheques printed
Field cannot be empty, please enter value - Payroll Periodic Update
How to adjust an employees year to date amount
Import Payroll Control Data Error
Generating Pay Cycle Periods
See all 27 articles
Installation
21
Creating a Test Company
NetType settings for Database Server and Application Server or Jet Reports must match
The Options and Locations of the Navision license file - Native Database Server
How to Expand a single Navision Standard Database file
Details of how to import Navision FOB/Text files
See all 21 articles
System Wide
48
Hardware Recommendation Guide
The autosplit key cannot find a key between the current and the previous record
Posting Date Ranges
Description of the Standard Terminology That is Used to Describe Microsoft Dynamics NAV Software Updates
How to Create a New Zup File
See all 48 articles
Accounting
1
Setting Up Bank of Canada as a Currency Exchange Rate Service
What's New
11
Microsoft Dynamics NAV Feature Comparison Tool
What's New in NAV 2017 - Item Categories
What's New in NAV 2017 - Overview
NAV GL Account Categories
Lexmark ICS Service
See all 11 articles
Helpdesk
4
How-to document to navigate through Helpdesk for Education Suite clients.
How-to navigate through Helpdesk for Open Door Technology staff.
How-to document to navigate through Helpdesk for Corporate clients only.
How to use Helpdesk Substatus
Fixed Assets
3
Fixed Asset Depreciation not calculating for a period
How to record a credit memo for Fixed Asset return
Disposing of fixed assets
Inventory
22
How to Change Effective Date (Retroactively) on Overhead Rate of an Item
How to Copy an Item From One Company to Another
Average cost and unit cost change suddenly for an item, why?
The Unit Cost has a value on Item Card but has zero Qty on Hand
Item Charges - Assigning Freight to Calculate Landed Cost
See all 22 articles
Microsoft
4
CustomerSource Login Instructions
Win2008Server Terminal Services Easy Print feature
Hotfix for Print Margins on Windows Server 2008 Terminal Services
Navision 4.0 SP3 on Windows 2008 64-bit
Jobs
2
List of jobs is missing jobs out of sequence
Value in the Total Cost field in the Job Ledger Entries dialog box includes Tax
SQL Server
5
Adding an extended stored procedure for Navision SQL Windows Authentication
SQL Server Performance
Education Suite - ODT SQL Audit
Navision Hangs When Sessions Table is Open
Modern NAV/SQL troubleshooting II
Third-Party Software
18
The length of the source exceeds the size of the destination buffer when using Windows Authentication with Jet Reports Connection
Data not syncing to Navision via Universal Datapipe
An Error occurred while refreshing the drawer
Filtering for Blanks in a Jet Reports Formula
Deleting Temp Files in Windows &.
See all 18 articles
ODT Add-Ons
1
How to Order Open Door Addons
ODT-Upgrades
2
Navision 5.0 Rollup Update from MBS
Bank Reconciliations - Upgrade Lesson Learned
ODT Internal Setup - Data Migration
3
Data migration tool/RIM
Data Migration - Report Selections on Import error
Unable to Export to Excel from Data Migration
ODT Internal Setup
4
Setting up an ODT user with PDF auto invoicing functionality
Call Center error for C/AL Programmer: OLE Control or Automation Error
SQL Documentation and Notes
How to Install Outlook Integration Feature in NAV 5.0
Unclassified
15
How to Export Data to Excel from Dynamics NAV (Video)
How to: Change the Language from the User Interface
Microsoft Dynamics NAV 2017 Licensing Guide
Microsoft Dynamics NAV 2016 Licensing Guide
How to: Customize a NAV Report Layout
See all 15 articles
Security
16
NAV Users and Credential Types (Technical)
How to: Create Microsoft Dynamics NAV Users
NAV User License Types
How to: Define Permissions for Users
Removing Elements from the NAV User Interface According to Permissions
See all 16 articles
Sales and Marketing
2
How to: Create Recurring Sales Invoices Based on Standard Sales Codes
Company address does not appear on the sales invoice report
Financials - Cash Management
0
Dynamics 365
Business Central
87
Dynamics 365 Business Central Introduction Video
Dynamics 365 Business Central-Setup and use of the Outlook Addin
Sandbox Environment for Dynamics 365 Financials
Dynamics 365 for Financials Working with Excel
Dynamics 365 for Financials-Working with Journals
See all 87 articles
General
14
Dynamics 365 Financials-User Experience Setting
How to provide Feedback to Microsoft
Volume Licensing for Microsoft Products and Online Services Including Dynamics 365
How to create a company backup or copy for testing
Dynamics 365 Business Edition Licensing Guide
See all 14 articles
App Source Marketplace Highlights
2
Dynamics 365 Financials Rental Solution
Dynamics 365 Financials Payroll Solution
Training
2
Dynamics 365 Financial Operations, Business Edition Training Videos
Dynamics 365 Financials Business Edition Development Learning References
Jet Reports
Installation
8
Installation Guide - Jet Reports
How To Activate Your Jet License
Jet Reports License Portal
Enabling The Jet Reports Excel Add In
COM error when installing Jet Reports Essentials
See all 8 articles
Tips and Tricks
12
Find and Replace
Managing Excel Named Ranges
Excel - Using Pictographs
Excel - Flash Fill
Excel - Paste Visible Cells Only
See all 12 articles
Support
7
Troubleshooting Jet Reports Web Portal Report Errors
Reports not working after upgrade to later version of Jet Reports
Jet Reports Current and Historical Product Downloads
Jet Reports for Professional (Essentials) Release Notes
Jet Reports Annual Enhancement Program (AEP)
See all 7 articles
Training
1
Jet Professional Designer Basic Training Online Video
Demos
2
Jet Reports Overview Video
Jet Budgets Demo Webinar Video
Jet Budget
1
Jet budget upgrade/install
ODTRM Addon for NAV
What's New
1
New Rentals Features and Changes for NAV 2017 Release
How To
0
Support and Help
1
Support Contact Information
End User License Agreement
1
ODT Rentals NAV EULA
Tips and Tricks
1
Creating Rental User with Role Permissions
ODT InterCompany (ODTIC)
Support and Help
3
Support Contact Information
Online Documentation
ODTIC Release Notes
Walkthroughs
1
Walkthrough: How to process a purchase invoice for intercompany expense.
Demonstrations
1
Open Door Inter Company ODTIC Addon Demonstration
Documentation
3
ODTIC3.00 Documentation
ODTIC 4.0 Documentation
ODTIC 5.0 Documentation
End User Licensing Agreement
1
ODTIC EULA
ODT Advanced Payables (ODTAC)
Support and Help
2
Support Contact Information
Online Documentation
Tips and Tricks
4
How to print Separate Remittance details if there is an error when printing the next batch
How do we change the Auto Sign Limit amount ceiling?
How to change the desired ODTAP Check/Cheque Report Layout
Capturing Signatures for Auto Signature Setup
Documentation
1
ODTAC1.08 Documentation
End User License Agreement
1
ODTAP (Advanced Cheque) EULA
Power BI
Connection
3
Use DirectQuery in Power BI Desktop
Connect to an Oracle database
Connection methods supported for Oracle and Teradata Databases
Learning
3
What is Power BI?
Learn Power BI
Basic Overview of Power BI Concepts
Documentation
1
PowerBI Documentation Online
Apps
0
ODT Electronic Fund Transfer (ODTEFT)
Support and Help
4
Support Contact Information
Online Documentation
ODT EFT Release Notes
Date Formats in EFT and Direct Debit Files
End User License Agreement
1
ODTEFT EULA
ODT Service 365
Support and Help
3
Support Contact Information
Online Documentation
Change to ODT Service App Permissions
Getting Started
1
Overview of ODT Service 365
How To
0
What's New
1
ODT Service 365 Forum
End User License Agreement
1
ODT Service 365 EULA
ODT Field Ticket 365
Support and Help
2
Support Contact Information
Online Documentation
Getting Started
0
End User License Agreement
1
ODT Field Ticket 365 EULA
What's New
0
i2x Integration
Support and Help
2
Support Contact Information
Online Documentation
Getting Started
1
Initial Steps to Configure Web Services and API Setup
End User License Agreement
1
i2x Integration EULA
ODT Rentals 365 and ODT Service 365 Connector
Support and Help
1
Support Contact Information
Getting Started
0
End User License Agreement
1
ODT RM 365 and SM 365 Connector App EULA
ODT SimplePay
Support and Help
2
Support Contact Information
Online Documentation
Getting Started
0
How To
0
What's New
0
End User License Agreement
1
ODT SimplePay EULA
ODT Fund Accounting
Support and Help
0
Walkthroughs
0
Demonstrations
0
Documentation
0
End User Licensing Agreement
1
ODT Fund Accounting EULA