Christmas 2018 Support Information

Please note, ODT support is limited during the Christmas break.  Our support desk will be closed December 25th, 26th and January 1st. Support will be monitored but responded to January 2nd unless critical.  If your solution is down or not accessible please submit your support request as urgent.  Payroll and IT support will be a priority during the holidays.

Happy Holidays from all of us at Open Door Technology Inc.!

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How to resolve error "It looks like somebody else is in the middle of a cheque run right now, found records in table AP Check and/or AP check stub"

Go to a blank payment journal;

Select to "Print" the Cheques/Checks and press Cancel;

Second report should prompt, press to print to printer or pdf;

This will clear the separate remittance information allowing for the next cheque/check print process.

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