|Issue||The user is trying to financially void a cheque, but receives the following error:
Statement Status must be Open in Cheque Ledger Entry Entry No.='123456'.
But the cheque is in open status, and has never been cleared through the bank reconciliation.
|Solution||When someone starts a bank reconciliation, and does a Suggest Lines, the system cannot void that cheque while it appears in the open bank reconciliation.
You can ask the user who is working on the bank rec to delete all their work so you can void that cheque. This is sometimes necessary, for example, if you need to immediately reissue the cheque, or if the bank rec user has just started and it's okay to delete their work.
The other option is to wait until after the bank rec user has reconciled the bank account.
Modified on: Mon, Dec 12, 2016 at 2:50 PM
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