When one user does a post and print of a journal entry, it does not print.

Solution If there is a filter on the G/L Register Report, the journals will not print when you click Post & Print. This report will save any filters that were used when it was printed.

Go to General Ledger > Reports > G/L Register. Click through the tabs and remove any filters that are there.

Most of the posting reports also appear on the report menu. For example, the General Ledger posting report appears in the general ledger report menu as G/L Register. If the user sets some filters when printing the report from the menu, those filters were not the ones that are overridden when the posting report is printed (i.e. not the register number). Therefore they are still kept. When combined with the register that was just posted, the previously set filter excluded all of the lines that were posted. Therefore, nothing printed.

To resolve the problem for a particular instance, the user must go into the report and remove the filters that were set. Just preview the report and then hit cancel (you can cancel before it actually shows anything).

If it happens often that the same user is printing the report from the menu and posts and prints using this same report, consider making a separate copy of the report; one for use during post and print and one to appear on the menu. For documents, one would appear in the Report Selection and the other would be used when printing documents.