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The Event log application logs the Event 1026, .NET Runtime, which indicates the crash is the result of Excel component.
Application: Microsoft.Dynamics.Nav.Client.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileLoadException
at Microsoft.Dynamics.Nav.Client.WinClientExcelExportService.OpenExcelUsingCom(System.String, Boolean)
at Microsoft.Dynamics.Nav.Client.WinClientExcelExportService.StartShowingExcelFile(System.Object)
at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()
at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileLoadException
at Microsoft.Dynamics.Nav.Client.WinClientExcelExportService.OpenExcelUsingCom(System.String, Boolean)
at Microsoft.Dynamics.Nav.Client.WinClientExcelExportService.StartShowingExcelFile(System.Object)
at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()
at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()
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This crashes is due to the incompatibility issue between Dynamics NAV addin for Excel application
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To remove Dynamics NAV addin in Excel application:
1. go to File\Options in Excel.
2. In Excel Options window, go to Add-ins tab; select COM add-ins and click on Go.
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3. Untick the Microsoft Dynamics NAV Add-in and click OK.
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