Communications Credits are a convenient way to pay for Audio Conferencing and Calling Plan minutes. It helps ensure you and your users are never caught without being able to:

  • Add toll-free numbers to use with Audio Conferencing meetings, auto attendants, or call queues. Toll-free calls are billed per minute and require a positive Communications Credits balance.

  • Dialing out from an Audio Conference meeting to add someone else from anywhere in the world.

  • Dialing out from an Audio Conference meeting to your mobile phone with the Skype for Business or Microsoft Teams app installed to destinations that aren't already included in your subscription.

  • Dial any international phone number when you have Domestic Calling Plan subscriptions.

  • Dial international phone numbers beyond what is included in a Domestic and International Calling Plan subscription.

  • Dial out and pay per minute once you have exhausted your monthly minute allotment.

For Communication Credits, you will purchase directly from Microsoft as follow:

  1. In your Office 365 admin portal (, go to Billing and select Purchase services


  1. In Purchase services, click on Add-ons (bottom of the page)


  1. Once you are in Add-ons, select Communication Credits product


  1. There, you can add funds to the Communication Credits pool with your corporate credit card.

It is recommended to enable Auto-recharge option so that it will auto top up the pool when the balance falls below a certain amount.


  1. Once you complete the purchase, you can assign the Communication Credits “license” to the users. All users who are assigned these licenses will share the Credits pool