Here’s an overview of what’s new or changed in the latest version of ODT Service, including solution revisions. 

 

If you self-manage updates, you should run the app update from your Business Central Admin Center. If you’re on the Update Protection Plan, this update will be applied for you. 

 

If you need assistance with updates or solution use, contact our helpdesk at support@opendoorerp.com. 

Our eagle-eyed reviewers missed a typo or there's a revision to make to our documentation? Send us a note at hi@opendoorerp.com. 

 

New features & enhancements

New features and enhancements included in this release are: 

  • Addition of a Maintenance Vendor filter to the Planned Maintenance Worksheet
  • Bidirectional updating between Service Tickets and Visual Resource Scheduler. Changes to a Service item in one location will now be reflected in the other.
  • Added a Responsibility Center field to the Field Service Project header, which will flow to created Field Tickets.
  • Addition of technician notes to Completed Field Tickets
  • Added a link to view Posted Field Tickets, which can be found in the Ticket tab of a Field Service Project
  • Reports for Field Ticket and Posted Field Ticket are now available in Service Report Selection

  

Solution revisions

Solution revisions included in this release are: 

  • When selecting a customer on a Field Service Project from the Customer No. field, the correct description is now shown.
  • When creating a new Field Ticket, lines cannot be added until a Field Service Project No. has been selected.
  • When creating a new Field Ticket, the Field Ticket No. Series field will only show when Manual No. is set to OFF.
  • When changing status on a Service Ticket Line the header status will now update based on the status of all Service Ticket Lines
  • When running Apply Maintenance Expense, no maintenance expense will be posted if an error message occurs
  • When Work Type Code is updated on a Service Template, only Resource lines will be updated.
  • When a Resource with a Work Type Code is added to a Field Ticket or Service Template, the price will be calculated based on the selected Work Type Code
  • When creating a new Field Ticket, the Copy From Job Plan function can be selected
  • When a new Field Ticket is created, it cannot be assigned to a Completed Field Ticket
  • When changing the Serial No. field on a Service Unit linked to a Fixed Asset, the Serial No. can be changed without an error.