FAQ

How to Use the ODT Help Desk
Welcome to the ODT Help Desk! If an account has been created for you by Open Door Technology, you would have received an email with information...
Wed, Jan 11, 2017 at 10:24 AM
How to sign in to CustomerSource
Visit the CustomerSource sign-in page and enter your Windows Live ID or Organization (Office 365) email and password to access the site. If you do not hav...
Fri, Jul 14, 2017 at 8:43 AM
Open Door Add-on Trial Information
This article is intended to provide you with the current information to allow for installing and accessing our latest ODT Addon trial environments.  Please ...
Mon, Oct 16, 2017 at 1:02 PM
How to upload/download files from Open Door download site
1. Login to Open Door download site: Step 1: Go to the website https://download.opendoor.ca. Step 2: login with your provided account. If ...
Fri, Oct 28, 2016 at 4:03 PM
TLS 1.0 Support Deprecation
If you login to our Support Website and get the belowing warning window, please go ahead and click on Hide this message button. If you ...
Fri, Nov 18, 2016 at 12:17 PM
Invite Fellow Users in Your Organization to CustomerSource
Invite Fellow Users in Your Organization to CustomerSource - Microsoft Dynamics CustomerSource ...
Wed, Nov 30, 2016 at 3:41 PM
​Who do I contact if our CustomerSource Administrator is no longer with our organization?
If your administrator is no longer with your organization, contact itmbssup@microsoft.com or your Partner for assistance in declaring a different individu...
Wed, Nov 30, 2016 at 4:13 PM
What is considered billable support?
This is always a difficult question but is an important one to be clear. We take pride in supporting your business and the solutions that drive your...
Wed, Dec 21, 2016 at 3:44 PM
Microsoft Dynamics 365 for Financials FEATURES AND FUNCTIONALITY Reference
This topic page will house the latest product information for Dynamics 365 for Financials. https://mbspartner.microsoft.com/secure/coursematerials/D365B/St...
Wed, Jan 11, 2017 at 6:03 PM
Microsoft Dynamics Annual Enhancement
As a standard policy, Open Door provides you with the basic enhancement plan that is to renewal annual and does not include direct support with Microsoft.  ...
Wed, Sep 27, 2017 at 8:26 AM