|Issue||Deposits not being applied
|Solution||When Client enters a deposit and applies portions of it to invoices, not the full amount of the invoices, sometimes these entries do not apply to each other.
The customer ledger entries show that they have been applied, but they are not cleared.
When you are applying the deposit to the customer entries (Financial Management > Cash Management > Deposit > Functions > Apply Entries), if you DO NOT click OK, but instead click CANCEL or click the X to close this window, then post your deposit, these applying entries do not get applied to the payment.
Be sure to click OK after you have applied your payment to the invoices.
Added following prompt on esc or cancel in application form
Form - OnQueryCloseForm() : Boolean
//PD01.02 2005-10-24 ODTCR - Start
IF NOT OK THEN
EXIT(CONFIRM('Are you sure you want to cancel the Customer Application?',FALSE));
//PD01.02 2005-10-24 ODTCR - End
Modified on: Mon, Dec 12, 2016 at 2:49 PM
Did you find it helpful?Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.