Christmas 2018 Support Information

Please note, ODT support is limited during the Christmas break.  Our support desk will be closed December 25th, 26th and January 1st. Support will be monitored but responded to January 2nd unless critical.  If your solution is down or not accessible please submit your support request as urgent.  Payroll and IT support will be a priority during the holidays.

Happy Holidays from all of us at Open Door Technology Inc.!

Financials - Account Receivable

How to Copy A Customer From One Company to Another
This procedure works for copying Customer, Vendor, and Item cards across companies in Navision. 1. Open up a Navision client -> select the customer c...
Mon, Dec 12, 2016 at 2:49 PM
You do not have permission to run the Kit Sales Line table
Issue When a user goes to delete a Sales Invoice line, they get a message stating that they do not have the Kitting licensed and it blocks them from de...
Mon, Dec 12, 2016 at 2:49 PM
Deleting Duplicate Sales Invoice(s)
Issue Posted Invoice(s) exists for an unposted Invoice(s) the user is trying to delete.  Message = "Invoice XXX already Exists" This si...
Mon, Dec 12, 2016 at 2:49 PM
No Report Selections within the filter error
Issue Error message: There is no Report Selections within the filter. Filter: Usage: S.Work Order, Report ID: <>0. Solution Go to Sales &...
Mon, Dec 12, 2016 at 2:49 PM
Apply Customer Entries Form
Issue Apply Customer Entries Form Solution On the form Apply customer entries, there is a field Appln. Remaining Amount which is calculated when ...
Tue, Dec 13, 2016 at 9:37 AM
Postal Code Entered on Card But Not Printing
Issue We have a weird thing going on that is not consistent.  Even though we have the PC entered in the customer card, some of the PC's print and so...
Mon, Dec 12, 2016 at 2:49 PM
There is no Currency Exchange Rate within the filter
Issue When running the Aged Accounts Receivables Report the following error message appears: There is no Currency Exchange Rate within the filter. Filt...
Mon, Dec 12, 2016 at 2:49 PM
Deposits not being applied
Issue Deposits not being applied Solution When Client enters a deposit and applies portions of it to invoices, not the full amount of the invoices, s...
Mon, Dec 12, 2016 at 2:49 PM
Changing Tray Inputs for Print & Post
Issue Changing Tray Inputs for Print & Post Solution When print and posting a sales Invoice/Cr. Memo the paper is being selected from the defa...
Mon, Dec 12, 2016 at 2:49 PM
Merging Two Customers Together
Issue Company wishes to combine Customer A and B and all related history. Customer A (no. 10000) has a balance of $10 Customer B (no. 20000) has a b...
Mon, Dec 12, 2016 at 2:49 PM