Please note that only month-to-month subscriptions allow for prorated changes as per Microsoft's terms and conditions.  These changes are reflected on the next billing cycle.

The purpose of this article is to provide information regarding how to change (add/buy or reduce/cancel) your existing license subscription accounts via the online shop.  

login to and select the icon.

Review the "Subscriptions" section and choose to view the Active subscriptions.

In the next screen have them click on the Active Subscriptions. A list of subscriptions will then come up. You can then hover over the box on the right hand side and select to Buy (Add) or Cancel (Remove or Cancel) applicable licenses.

If Buying/Adding, enter the additional license quantity and submit.

To Cancel/Reduce, in the next dialogue box you can select to cancel a number a number of seats (reduce) or cancel the whole subscription.

*Note: There are conditions for cancellations and changes.  For details please see Microsoft Cloud Licensing via New Commerce Experience (NCE) Information

Select the related option and enter the quantity to reduce by as applicable: