Helpdesk

How-to document to navigate through Helpdesk for Education Suite clients.
See attached document.
Mon, Dec 12, 2016 at 2:38 PM
How-to navigate through Helpdesk for Open Door Technology staff.
See attached document.
Mon, Dec 12, 2016 at 2:38 PM
How-to document to navigate through Helpdesk for Corporate clients only.
See attached document.
Tue, Dec 6, 2016 at 2:19 PM
How to use Helpdesk Substatus
Substatus was created to allow our clients to assign a level of priority to their issues. Internally, we can also change these levels whenever we update i...
Tue, Dec 6, 2016 at 2:21 PM
New Helpdesk User Email Greeting
Here is the email subject line and body template to use when setting up new users on Helpdesk.  An email is sent to the user with Helpdesk instruction doc...
Tue, Dec 6, 2016 at 2:23 PM