FAQ

Tips on Providing Details for your Support Ticket
The more details you provide the less correspondence and guessing we need to invest.  This lowers the turn around time, cost, frustration and makes you happ...
Wed, Jun 28, 2017 at 4:07 PM
NAV Custom Object License Ranges in relation to License Type and Extended Pack
The custom object access and ability to assign the number is the same for the license type (Perpetual or Subscription) but is dependent on whether they h...
Mon, Jul 10, 2017 at 11:35 AM
What is Microsoft CustomerSource?
CustomerSource is a password-protected site for customers using Microsoft Dynamics and related business products, provided as a benefit of a service plan. U...
Wed, Feb 20, 2019 at 9:30 AM
How to Shop Open Door for Microsoft Office 365, Dynamics 365 and Azure
We are excited to bring you an online shopping experience for your Office and Business Solutions.  This article is intended to provide you with the informat...
Fri, Dec 8, 2017 at 12:17 PM
How to Manage your ODT Shop Billing Information
Using the My Account feature provides you a convenient process for storing your credit cards.  Use the Billing function to review and pay your invoices.
Fri, Dec 8, 2017 at 9:43 AM
How to update your Billing Contact via shop.opendoorerp.com
To add or change your billing contact for your subscription purchases with Open Door via https://shop.opendoorerp.com: Login in to your account and sele...
Tue, Mar 1, 2022 at 9:12 AM
How to Authorize Open Door Technology as a Microsoft Cloud Solution (CSP) Provider
We are excited to be working with Microsoft as a direct partner for cloud licensing.  What this means for you is having a partner in your corner to work wit...
Thu, Oct 21, 2021 at 4:46 PM
How to Pay an Outstanding Shop Account Balance
As a ODT Shop marketplace user you can access your company's balance, order and invoice history from the Billing option after logging into https://shop...
Tue, Mar 1, 2022 at 9:09 AM
How to Change License Counts of Existing Subscriptions via your Shop Account
Please note that only month-to-month subscriptions allow for prorated changes as per Microsoft's terms and conditions.  These changes are reflected on ...
Tue, Mar 1, 2022 at 9:13 AM
Extension Customization Compatibility with Microsoft Dynamics 365 Business Central
Recently, Microsoft has been making exciting changes with regards to the system foundation of Microsoft Dynamics 365 Business Central.  With these type of c...
Mon, Sep 30, 2019 at 9:42 PM