Christmas 2018 Support Information

Please note, ODT support is limited during the Christmas break.  Our support desk will be closed December 25th, 26th and January 1st. Support will be monitored but responded to January 2nd unless critical.  If your solution is down or not accessible please submit your support request as urgent.  Payroll and IT support will be a priority during the holidays.

Happy Holidays from all of us at Open Door Technology Inc.!

Financials - Account Payable

Reprinting A/P Cheques
Issue How do you reprint cheques from the payment journal.  I mistakenly printed them on plain cheque paper. Solution In the A/P cheque run, to repri...
Mon, Dec 12, 2016 at 2:41 PM
New Signature Sizing
Obtain the signatures: Provide client with signature template for signing (see attachment). Obtain signed signature template from client and review ...
Mon, Dec 12, 2016 at 1:01 PM
Transaction Cannot be Completed - Will Cause Inconsistencies in G/L table
Navision Error:  'The transaction cannot be completed because it will cause inconsistencies in the G/L table.  Check where and how consistent functi...
Mon, Dec 12, 2016 at 1:08 PM
Suggest Vendor Payments is Pulling in Credit Memos as a Refund
Issue From the Purchases & Payables window, Payment Journals: when choosing Suggest Vendor Payments from the Payments button, invoices a...
Mon, Dec 12, 2016 at 2:41 PM
Cancel a Purchase Order
Issue In preparation for our year end close I've discovered that we have several purchase orders that were setup that will not be receiv...
Mon, Dec 12, 2016 at 2:43 PM
Accounts Payable Aged Report
Issue When client runs the Adjust Exchange rate function they are selecting the flag "Adjust Customer, Vendor and Bank Accounts."...
Mon, Dec 12, 2016 at 2:43 PM
How to Copy a Vendor From One Company to Another
NOTE: This procedure works for copying Customer, Vendor, and Item cards across companies in Navision. 1. Open up a Navision client -> select the ven...
Mon, Dec 12, 2016 at 2:44 PM
New Cheque Specifications
Issue New Cheque Specifications Solution See attachments or click on link to read about new cheque specifications. http://www.cdnpay.ca/...
Mon, Dec 12, 2016 at 2:43 PM
Text Overflow error message when printing an advanced cheque
Navision has modified the text printing on an amount on the cheque that has had a negative impact when the amount text is greater than 80 characters in som...
Mon, Dec 12, 2016 at 1:06 PM
Invoice Posting Error
Issue An error message is encountered when trying to post invoice. Error Message: The transaction cannot be completed because it will c...
Mon, Dec 12, 2016 at 2:41 PM